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Genesys Cloud tutorials, resources, and tutoring.
Newsletter
Get Genesys Cloud tips and new video updates by email. Follow along with what I’m working on and find tutorials to help with your own projects.
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Tutoring
Work through your Genesys Cloud questions in a one-hour, one-on-one session. Bring a configuration you want to understand or a topic you need help learning.
Topics include Architect, Data Actions, APIs, routing, and general administration.
Resources
Find companion files for my videos so you can follow the examples and explore how they work.
Download the JSON Data Actions for waiting interactions in queue and estimated wait time by utilization label from the Adaptive Routing Based on Queue Conditions | Genesys Cloud Architect video.