Resources

Video Resources

Companion files for SethOnCall videos so you can follow the examples and explore how they work.

Adaptive Routing Based on Queue Conditions | Genesys Cloud Architect

Data Action: Waiting interactions in queueDownload JSON
Data Action: Estimated wait time by utilization labelDownload JSON

Test Genesys Cloud Call Flows with Just One DID | Architect Tutorial

Data Action: Get Assign-Unassigned Number CheckDownload JSON

Poly Edge E220 Unboxing & Setup | Genesys Cloud Managed Phones

Example Local Phone Directory XML FileDownload XML
Example Custom Directory Value for Genesys Cloud Base Settingshttps://sethoncall.com/resources/00038/

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